Product Updates

2018
October 8

Customize the invitation

Now you can customize the text of the start button on the invitation card. You can also show no button at all by selecting ‘hide’ in the options tray.
October 8

New scheduled report email templates

New email templates let you stay on top of results without having to open attachments! Of course, the attachment is still there so you can dig deep into the data when needed.
September 22

“All At Once” Mode now supports optional questions

You’ll find the toggle in the options tray of each card only when AAO is turned on.
September 8

“All At Once” mode displays multiple questions at a time

Sometimes you just want to show all your questions at once…just lay it all on the table. Now you can. This is great for persistent feedback comment cards and/or modal overlays to capture feedback. Enjoy!
August 30

Improved search now looks at question text, answer text, and survey tags

As enterprises have added more and more microsurveys over time, finding the one you need has sometimes gotten difficult. This should help.
August 16

Surveys can now have tags (aka labels) to help keep things organized

You can label surveys in the Edit > General tab.
July 17

Use images for survey answers!

You can now upload images to use as answers. Use for thumbs up/down. Stars. Asking users if they prefer this or that. The capability supports using existing images or uploading new ones. Show just images or both images + text.
June 16

New SDK Features

SDK now supports callbacks when a user answers a survey or poll. Also, you can check whether a given user has answered a survey.
May 14

SDK Updates To Support New Console Features

Our iOS and Android SDKs now support polls and inline surveys that more closely mimic our web-based approach.
April 23

Survey-level Image

Upload custom images via our console to display along with the micro survey text.
April 20

Polls In Email

We’ve made it easier to launch polls in your emails by creating link parameter that shows results.
April 4

XLSX Includes New Info

We’ve added browser version to reporting and additional columns to the Devices sheet.
March 30

Sort Descending

You can click the number of responses for each card in reporting to view results in descending order.
March 16

New Geotargeting Options

You can target users in particular locations–countries, states, and DMAs–in Pulse Insights now.
January 13

Graphs to help digest unstructured feedback

Making sense of large amounts of unstructured data is a classic problem. We’ve made it easy to categorize or classify open-ended comments. And now, we graph the frequency of occurrence of each comment category which helps you keep feedback in perspective.
January 4

Polls now supported in our SDKs

SDKs are updated to support displaying poll results in native mobile apps.
2017
December 16

Accessibility Enhancements

We’ve made some updates so that Pulse Insights surveys work well with screen readers.
December 2

Free Text Data Table

Happy to announce that it’s now dead easy to analyze open-ended text responses in the platform. Lightning fast sorts and searches make it easy to zero in on the right responses.
November 8

User-level frequency caps are here!

In order to ensure any single person doesn’t get over-surveyed, you can now create a maximum impressions per person for a time period of your choice.
October 29

Devices Sheet on XLSX Export

Previously our XLSX export placed each response to a follow-up question on its own row in the XLSX. To aid in easier pivot table creation, we have added an additional tab that places follow-up questions to a survey by the same device/user as additional columns on the same row. This…
October 10

Console speed enhancements

We have upgraded components of our platform to make the console run faster!
September 29

Progressive Profiling Is Now Generally Available!

After being used for the past year in private beta, Progressive Profiling is now GA!
September 13

Advanced on-page behavioral triggers

Advanced on-page behavioral triggers
Display surveys based on advanced on-page user interactions including user scrolls, content coming into view, clicking certain page elements, likely exit behavior, and more.
July 13

Force certain surveys to show via URL query string

You can now append the query string pi_present=[survey id] to force any live survey in the account to display. Previously this was done in the developer tools console only. This makes sending test links much easier.
June 24

Super Mega Answers Destroyer

For superadmins, you can now search and destroy certain answers. This is useful if test data makes it into production surveys.
June 14

Single Page Apps – Check Surveys on Hash Change

For single page applications, Pulse Insights now automatically checks for eligible surveys on hash change. Previously client dev teams had to manually check.
May 24

Security Enhancements

We have implemented a number of security enhancements related to authentication, idle logout, and password resets – some customer-facing and some under the hood.
May 10

Progressive Profiling – API Calls On Submit

For updating CRM records based on user responses, Pulse Insights can now use client key to update CRM records with account-specific and question-specific logic.
May 5

Restrict IP addresses from receiving surveys or questions

Configured at the account-level, you can now suppress certain IP addresses from receiving surveys. This is helpful for avoiding company employees from seeing on-site or in-app surveys.
April 27

Email Alerts Upon Survey Meeting Goal

Account users will now get alerted when surveys reach their goal and stop displaying.
April 13

Progressive Profiling – Push Daily Feed to Client CRM

Pulse Insights can create client-specific daily feeds of user activity keyed off client key for CRM ingestion.
March 14

Account-wide CSS

Account-wide CSS
You can now share CSS across surveys.
March 14

Scheduled Email Exports Are Available

Scheduled Email Exports Are Available
Get the same data exports you can download on-demand delivered via email at the time and frequency of your choice. Both platform users and external email addresses are eligible to receive exports.
March 7

Scheduled Exports

Scheduled Exports
By popular request, exports can now be scheduled to arrive in your inbox. You can select all or specific surveys, start and end dates, send frequency, and recipient(s).
February 2

Our iOS SDK is now available!

Our iOS SDK is now available!
Our iOS SDK is now available. With our person-level identity services, survey targeting across web and native environments, APIs, Android SDK, and iOS SDK, you can now seamlessly collect customer feedback in virtually any digital channel.
January 26

Android SDK is now available!

Android SDK is available and iOS is coming soon!
January 19

Native App Targeting – Usage Behavior

Native App Targeting – Usage Behavior
You can now use the number of days since install and number of launches as triggers for native app surveys.
January 11

Native App Targeting – View Name

Native App Targeting – View Name
You can target or exclude surveys based on the view name. Now a single survey can collect feedback across mobile apps and browser-based environments. Like with URL targeting, both ‘contains’ and full regex are supported.
January 5

Native Application Targeting Criteria

Native Application Targeting Criteria
With our forthcoming native app SDKs, we’ve added a number of new targeting options: Include/exclude native apps from rendering a survey.
2016
December 18

Redisplay A Survey

Redisplay A Survey
Sometimes the same survey is relevant to the same user after a period of time. For example, maybe a satisfaction question is relevant after 60 days. Now you can optionally allow surveys to retrigger post-submit.
November 30

Bottom Bar on mobile devices now displays as bottom bar

Bottom Bar on mobile devices now displays as bottom bar
Previously, it displayed as an overlay centered on the screen.
November 22

Cross Device Enhancements – Client Key Decisioning

Cross Device Enhancements – Client Key Decisioning
You can pass your client key (unique customer identifier) to Pulse Insights to deterministically link users’ browsers and devices. Subsequently, Pulse Insights can _decision_ based on client key instead of cookie. Implications: if a person answered a question on her home computer, you wouldn’t later ask on her work computer…
November 17

Reporting & Export Performance Enhancements

Reporting & Export Performance Enhancements
Reports and data exports will now load faster!
November 17

Updated Code Snippet

Updated Code Snippet
We’ve updated the Pulse Insights code snippet to prevent possible JavaScript object conflicts. The previous snippet will continue to work.
November 17

Archived Surveys

Archived Surveys
Lots of surveys in your account is a learning badge of honor. Now archived surveys are not visible by default but there’s a handy link at the bottom of the dashboard to view the archives.
November 17

Polls

Polls
Now you can show visitors the results of a survey!
October 14

Reporting Enhancements & Bug Fixes

We added Survey ID in reporting to enable more advanced analysis in Business Intelligence tools such as Tableau and Domo. Also long inline targeting options above 255 characters are now supported. This is useful if a single inline survey is to be used across multiple page templates and thus multiple targets are…
September 14

Console Performance Improvements & Security Upgrades

Faster console page loads!
August 1

Interactive Reporting

Interactive Reporting
Ever wanted to know how just some people answered a follow-up question? We now can filter any follow-up question based on how users respond to a question. Just click any bar chart and the reports update in real-time.
August 1

Reporting Enhancements To Show Follow-up Question Flow

Reporting Enhancements To Show Follow-up Question Flow
The arrows used to describe follow-up question flow are now present in reporting. This will provide more context about who received which questions while looking at reporting.
July 11

Mobile-specific Inline Survey Placement

Mobile-specific Inline Survey Placement
Some sites have a different page layout for mobile devices than tablet/desktop. We’ve added an option to render inline surveys in a different part of the page for mobile devices.
July 11

Include Visit Count, Pageview Count, and Device Type in Reporting

Include Visit Count, Pageview Count, and Device Type in Reporting
We have added three new data points to your XLSX exports: number of user’s previous visits, pageviews in current session, and device type (mobile, tablet, desktop).
July 11

Randomize All But The Last

Randomize All But The Last
There’s a new randomize option in town: randomize all options except the last. This is helpful if you have an ‘Other’ answer that you always want to be last.
July 11

Multi-Select Questions

Multi-Select Questions
For the times when one answer isn’t enough, Pulse Insights now supports multi-select questions.
July 11

Redundancy Enhancements

Redundancy Enhancements
Pulse Insights made a series of enhancements to reduce the likelihood and impact of downtime. Enhancements include hosting our JavaScript library on a Content Delivery Network, continuing survey collection even if the master database is down, and more elegantly handling error cases in browsers.
June 20

Concierge MVP

Concierge MVP
Ever want to help users in the moment based on how they respond to a survey? Now you can. Today we are launching an add-on to our Pulse Insights Micro Survey product that enables real-time optimization of your digital experiences. Take over the whole screen with beautiful bespoke content to…
June 10

On Answer Callbacks

On Answer Callbacks
In addition to executing callback code when a survey is fully complete or closed, we now have the option to execute onanswer callbacks each time a single question is answered. This is helpful if a survey has many follow-up questions or ends on a Custom Content Card instead of a…
May 24

More Granular Control of Inline Surveys

More Granular Control of Inline Surveys
You can now specify whether to place a survey below or above a div when creating inline surveys. This makes it easier to get the survey exactly where you want it.
May 23

Target Surveys Based On User’s Previous Responses

Target Surveys Based On User’s Previous Responses
Ever wanted to ask a follow-up question at a later time to someone? Now you can target questions based on what someone has previously answered. You can use this in conjunction with all of our other targeting to ensure you’re asking exactly the right people for feedback.
May 16

Duplicate A Survey

Duplicate A Survey
Now you can create a copy of a survey with a click of a button. All settings are copied over including formatting, targeting, and questions but the survey is left in Draft mode for further editing. e
April 25

Targeting Surveys Based On User/Device’s Custom Data Attributes

Targeting Surveys Based On User/Device’s Custom Data Attributes
You can now easily target surveys based on a user’s device custom data. For example, maybe you want to only ask a question to users/devices who have over 50,000 loyalty program points. This feature works in conjunction with device/user-level custom data for the current user. The device/user custom data can be set on any…
April 25

Targeting Surveys Based On Pageview & Session Behavior

Targeting Surveys Based On Pageview & Session Behavior
Sometimes you don’t just want to target a survey to a particular URL, but rather want to target surveys based on a user’s behavior. For example, maybe you want to ask a question of a user after viewing 4 pages on the site. Or maybe you only want to talk…
April 18

Suppress survey display if target div isn’t on page

“Inline” surveys that target a particular part of the page will no longer display if the target div isn’t found. Previously the survey rendered at the bottom of the page.
April 2

Device-level Custom Data

Device-level Custom Data
It’s now possible to set custom data that persists for the current device/user across surveys. For example, maybe you want to attach the current user’s loyalty program point balance and internal customer segmentation. The custom data can then be used for: Segmentation analysis. e.g., comparing user satisfaction based on point balance.…
March 28

Don’t Show Survey Again After User Closes It

Don’t Show Survey Again After User Closes It
We now offer the option to not show a particular survey again if a user closes it without answering. This affects only the user that closed the survey. Other surveys will continue to render according to their targeting criteria.
March 22

Enhancements

Maximum answers changed from 6 to 10. Enhanced Free Text widget formatting. Added support for advanced question-level formatting. Fixed XLSX export for large reports. Fixed bug related to percentages with date filtering.
February 7

Reporting Only Role

Reporting Only Role
Separate out collaborators that need reporting vs. those that can manage surveys (formatting, questions, integrations) and users.
January 22

Survey Response API

Survey Response API
Need to use a Pulse Insights Microsurvey outside of a webpage? Maybe in an email or native application? Use the new Survey API to submit survey responses.  See documentation for additional details.
January 22

Free Text Card Types

Free Text Card Types
Collect qualitative free-text feedback from users in your microsurveys. Just like single-answer responses, feedback can be integrated into other systems like web analytics, CRM, DMP, and A/B testing.
January 17

Randomize Order of Responses

Randomize Order of Responses
Single-select questions now have an option to randomize order. Selecting this option will display the possible answers in random order when the survey widget is rendered for end users. This can prevent biases related to the order of the options.
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