Intermittent Issues Reported
Mar 06, 2018
11:20am Eastern: We are investigating intermittently slow serving times. To manage customer experience, we are applying a global sample rate while we investigate and resolve the root cause.
Mar 05, 2018
4:00pm Eastern: We are investigating intermittently slow serving since approximately 3:15.
5:20pm Update: Resolved. We will continue to monitor.
Feb 13, 2018
7:30pm Eastern: We are investigating slow serving; while we investigate survey collection is turned off to prevent impacting client site load time. API submissions including email links will not work during this period.
Nov 9, 2017
On Nov 9, 2017 at approximately 12:30am Eastern Time, we will be temporarily turning off serving (survey display) during a code release and testing.
Oct 16, 2017
On Wed Oct 18, 2017 at approximately 10pm Eastern Time, we will be undergoing server maintenance for approximately 3 hours. Both console and serving will be unavailable for portions of the maintenance window. Actual downtime may be less than the full maintenance window. We chose an off-peak window to minimize any impact of the maintenance. Expected impacts during downtime:
Update 1: additional maintenance will be required on October 22 at 9pm eastern for approximately 3 hours.
Update 2: all maintenance is complete.
Aug 28, 2016
On Tues Aug 30, 2016 we will be undergoing server maintenance during off-peak hours from 2am – 6am eastern time. Both console and serving will be impacted. Actual downtime is expected to be significantly less than the maintenance window. The downtime will not impact end users’ customer experience because other page elements will continue to load and execute during downtime.
Update: Maintenance is complete.