Turn hesitation into, revenue, automatically
Turn hesitation into, revenue, automatically
Turn hesitation into, revenue, automatically
Intelligent Interventions that detect friction, diagnose the problem, and deliver the fix in real-time.
Pulse, Evolved.
A decade ago, we pioneered embedded micro surveys with advanced targeting, response rates 2-10x the industry standard, powering smarter decisions across product, experience, and conversion. Today, we’re innovating again with Pulse Experience Agents, automatically acting on those insights to deliver solutions the moment problems arise.
Ten years, hundreds of enterprise programs, millions of in-moment responses. Now all of it is wired to act.
We Don't Just Find Problems. We Fix Them.
How It Works
Spot friction automatically
Spot friction automatically
Monitors hesitation, errors, and confusion as it happens
Monitors hesitation, errors, and confusion as it happens
Identifies stuck moments across checkout, navigation, learning, and key flows
Identifies stuck moments across checkout, navigation, learning, and key flows
Privacy-safe, configurable detection
Privacy-safe, configurable detection
Diagnose with one smart question
Diagnose with one smart question
Contextual question surfaces the real blocker (shipping? pricing? confusion?)
Analytics guess why. We ask.
Contextual question surfaces the real blocker (shipping? pricing? confusion?)
Analytics guess why. We ask.
Brief, non-intrusive, appearing only when needed, not as a disruptive popup
Brief, non-intrusive, appearing only when needed, not as a disruptive popup
Respects user time while uncovering the root cause
Respects user time while uncovering the root cause
Deliver the perfect pre-approved response
Deliver the perfect pre-approved response
Pre-approved content library ensures brand safety and compliance
Pre-approved content library ensures brand safety and compliance
Instant answers, guidance, or offers: exactly what’s needed in that moment
Instant answers, guidance, or offers: exactly what’s needed in that moment
Solves problems on the spot. No waiting for manual fixes or sprint planning
Solves problems on the spot. No waiting for manual fixes or sprint planning
Get smarter with every interaction
Get smarter with every interaction
Tracks intervention impact with conversion attribution
Tracks intervention impact with conversion attribution
System gets smarter over time, optimizing for your best outcomes
System gets smarter over time, optimizing for your best outcomes
AI-powered interventions built from deep research and pre-approved by your team. Enterprise-safe with zero setup burden
AI-powered interventions built from deep research and pre-approved by your team. Enterprise-safe with zero setup burden
WE EVOLVED FROM INSIGHTS TO IMPACT
Everything you need to automatically fix customer friction and prove the lift.
Frequently asked questions
What does Pulse Insights do?
Pulse Insights detects friction on your site in real time, asks one contextual question to identify the cause, and delivers a response your team approved in advance, before the visitor leaves.
How is this different from analytics or session replay?
Analytics and replay tools show you where visitors struggled after the fact. Pulse identifies the cause during the session and acts on it. Most teams eventually run both, because one explains the past and the other changes the present.
Do we need engineering resources to run this?
One script tag to install. After that, interventions, triggers, and reporting are managed in the console, so adding or changing a response is a content task rather than a release.
What kinds of problems does it solve?
Checkout hesitation, navigation and findability failures, support self-service that is not resolving, onboarding drop-off, and retention risk. The common thread is a visitor who wants to continue and cannot.
