Pulse Insights is transforming the way that companies collect customer data and to optimize their business. Join our team to help clients become more customer-centric and successful.
Client Delivery & Technical Operations Associate
Park City, Boston, New York, or Remote
A Day In The Life
Here’s what a typical day might look like for you in this role:
A new enterprise client just had their kickoff call. You spend your morning looking through their style guide to create their survey template that will look great on their site. You bundle up your recommendations and send to the client for feedback.
You have a quick call with another client who is wanting to do some advanced targeting so they can ask a question to a select group of people. As you’ve grown to be an expert in the platform, you help think through and test creative ways to accomplish the ask.
You have a good block of time in the afternoon to crank through a handful of client requests:
One client just expanded their usage to another brand/company they own, so they need a new visual survey theme developed. You crack open CodePen to customize our CSS framework to create the new theme and then inform the client that it’s ready to use.
You need to send some test links to clients so they can approve setting a batch of questions live. But before you send the links, you wanted to do some extra QA to look at different browsers and devices. Once complete, you compose an email with test & approval instructions for clients.
A client wants to ask a handful of new questions, so you go into the Pulse Insights platform and configure the questions, formatting, and targeting.
As an expert and daily user of the platform, you draft an internal email suggesting new features that would save clients time each week.
Because you’re actively growing your professional skills, you draft an internal email asking if you can get additional exposure to another function of interest–perhaps analysis, client management, product management, sales engineering, or marketing.
What would make you successful in this role
This role is a great fit for someone with broad interests and talents:
It requires a design sense because you’ll be making our surveys look awesome and 100% on-brand on client websites.
It requires technical knowledge to create and QA new surveys.
It involves client communication, so you get to hone your client management and communication skills
It’s a high throughput role, so you should get innate satisfaction about checking things off your list.
We value creativity and self-motivation.
This role is appropriate for people with 0 – 4 years of work experience.
Consultant, VoC Strategy & Insights
New York, Boston, Salt Lake City, or Remote
Who you are
You believe in and have passion for analyzing customer feedback data together with clients to solve their toughest business challenges. You are curious by nature; analytical, creative, energetic with a bias toward action, and you get excited when there’s a problem to solve.
In this role you will be responsible for creating solutions that harness the power and inspiration of Voice of Customer (VoC) data. You are excited by the possibility of combining art and science in the interest of problem solving against business objectives. You possess an uncanny ability to actively listen, ask the right questions, and articulate the true nature of the challenge and possible outcomes. You can’t wait to develop a solution to that challenge and you jump at the chance to creatively combine your knowledge of methods and arsenal of techniques and tools to do just that. You don’t stop there because you know that you have to design a plan that works, getting the right answer in the right amount of time to ensure the results are relevant. You also have the ability to sift through mounds of qualitative data across multiple research activities, uncover the insights hidden beneath the surface, and bring them to life for your clients. However, you aren’t satisfied with just learning what consumers say or do. You elevate the findings by interpreting what they mean for clients in terms of business strategy and what actions they should take as a result. You function best in a collaborative work environment coaching, mentoring and sharing with junior and senior staff alike. Most importantly, you are looking to make a difference every day at a growing, dynamic company.
What you’ll do
As a Consultant, VoC Strategy & Insights, you will demonstrate your creative fortitude and solid, strategic thinking through:
Lead client discussions to define objectives by actively listening and asking the right questions
Become immersed in not only the client’s business but also the customer’s perspective, in order to bring creative ideas to the client organization
Devise creative, focused and effective activities, projects and frameworks that generate insights or foster consumer collaboration
Design a project plan with the right amount of time allotted to yield great insights and resonant reports
Devise a plan that allows for iterations and depth when needed, including known parameters, methodology and timeline
Display versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences
Collaborate with clients and Client Services and Consulting teams to gather and translate business priorities and objectives into effective research plans and compelling, actionable reports
“Own the insights” on your client accounts; show strategic thinking for your clients and be adept at not merely sharing findings and insights, but at providing business recommendations and sharing a voice in plans for action
Demonstrate deep analytic thinking and curiosity by continuously looking for opportunities to build your stories and conversations with clients (e.g., surfacing unanswered questions relevant to client objectives, incorporating knowledge of industry trends into reports to place insights into broader, more meaningful context)
Analysis & Reporting
Conduct in-depth analyses of qualitative and quantitative results to uncover actionable insights relevant to client business and research objectives
Craft creative, clear and concise stories. Elevate findings into insightful reports that bring the voice of the consumer to life
Utilize a variety of visual elements in reports including charts, graphs, imagery and other creative techniques to highlight key insights and engage readers
Present findings to clients and lead discussions regarding insights and their impact on the business to ultimately inspire clients to act on those learnings
Work alongside team members to develop and maintain excellent relationships with business clients
Develop and proactively manage facilitation plans to meet client and team expectations
Participate in internal initiatives to develop company points of view, thought leadership, innovative techniques and formats
Develop and deliver internal company training as part of the implementation of company points of view and best evolving practices on analysis and reporting
Desired Skills and Experience
5-9 years of professional experience in Brand Planning, Market Research, Consumer Insights, Brand Management or Strategy
BA/BS degree in business or related social science discipline
Proven passion and experience in project design and planning to garner insight or foster collaboration and innovation across a number of topics and industries
Experience in writing, copy editing and narrative development
Demonstrated understanding of qualitative and quantitative research design and analysis
Ability and interest in writing insightful, creative reports that can satisfy a researcher’s need for detailed analysis yet be packaged in a way that engages a senior-level marketing audience
A confident and clear presenter, who is at ease with diverse audiences
Excellent and proven time management skills; the ability to set priorities and manage expectations
Strong client relationship and consulting skills
Positive, team player with a roll up your sleeves, service-oriented attitude
Thrives in a fast-paced, intense work environment and is accepting of change
Experience mentoring/coaching others
Strong MS Office Suite skills (Excel, Word and particularly PowerPoint)
New York, Boston, Salt Lake City, or Remote
We are looking for a Sales Director to lead our enterprise sales strategy to bring Pulse Insights’ unique Voice of Customer platform into global Fortune 1000 companies.
The Sales Director Will:
Be responsible for driving net new business and deepening relationships with existing clients
Recruiting sales staff
Onboarding tools and processes to drive sales efficiency
Mentoring sales staff to develop leaders
Manage sales staff
A Typical Week Might Include
Responding to an RFI/RFP
Building a relationship with a prospective customer
Hosting a networking happy hour with local business leaders
Working with the marketing team to fine tune the type of leads that come in
Interviewing sales staff
Delivering a sales presentation outlining our unique approach to Voice of Customer collection
Negotiating and closing deals
Implementing a new SaaS software tool to help drive sales efficiency