Enhanced Targeting, Enhanced Workflow, Enhanced Formatting!

Today we announce three key features and a handful of optimizations…

Using Custom Data For Advanced Targeting

As customers get more mature in how they leverage Pulse Insights,…

5 listening habits that can transform your business

Knowing when and how to ask for something is just as important…

Do you believe? How this question leads to customer action

For over 20 years, companies have been asking their website visitors…

6 useless survey questions you need to stop asking

For whatever reason, customer feedback surveys have changed very…

Use this one weird trick to create a winning Voice of Customer program

How many times have you been asked backwards-looking questions…
Doing these 4 things will drastically improve your survey response rates

Doing these 4 things will drastically improve your survey response rates

Like customer research? I’ve got good and bad news for…
Small Data Makes Sense of Big Data

Big Data? I prefer Small Data, thank you.

The bigger you get, the harder it becomes to listen to your customers.…

Everything you know about online surveys is wrong. Here’s why.

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The internet is in its third-generation now and largely dominated…

Modern Web Analytics